Refund & Cancellation Policy
Last updated: 5 November 2026
Animate4Me sells tokens in one-time packs. This page explains when you can get your money back.
No subscriptions, nothing to cancel
Every token pack is a single one-time payment. There is no subscription and no automatic renewal, so there is nothing to cancel and you will never be charged again unless you buy another pack.
Unused token packs: refundable within 14 days
If you have not used any tokens from a pack, you can ask for a full refund within 14 days of the purchase. Write to us and we will arrange it; the refunded tokens are removed from your balance.
Used tokens
Tokens that have already been spent on generations or edits are not refundable, because the work has been delivered.
Failed jobs are refunded automatically
If a generation fails on our side, or an edit cannot be applied, the tokens for it are returned to your balance automatically. You do not need to ask.
How refunds are paid
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes every refund to the original payment method. Depending on your bank, a refund can take several business days to appear.
Your legal rights
This policy does not limit any rights you have under the consumer law of your country.
Contact
To ask for a refund, write to asodevx@gmail.com from the email address of your Animate4Me account and include your Paddle receipt or order number. You can also reach Paddle through the link in your receipt.